Privacy policy

Personal Information: When you use our copy trading services, we may collect:

• Email address and contact information
• Exchange account information (API keys, account IDs)
• Investment preferences and risk tolerance
• Usage data and trading activity
• Communication records and support interactions

Technical Information: We automatically collect:

• IP address and device information
• Browser type and version
• Usage patterns and website interactions
• Performance data and error logs

We use the collected information for the following purposes:

• Provide and maintain our copy trading services
• Execute trades and manage your trading strategies
• Improve our algorithms and trading performance
• Send important updates and notifications
• Provide customer support and technical assistance
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations
• In connection with a business transfer or merger

Service Providers: We work with trusted third-party providers for:

• Cloud hosting and infrastructure
• Payment processing and financial services
• Analytics and performance monitoring
• Customer support and communication tools

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure API connections and authentication
• Regular security audits and vulnerability assessments
• Access controls and employee training
• 24/7 monitoring and threat detection

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@resonancemarkets.com

We retain your personal information only as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and develop new features

Retention Periods:

• Account data: Until account deletion or 7 years after last activity
• Trading data: 7 years for regulatory compliance
• Communication records: 3 years
• Analytics data: 2 years

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes
• Other approved transfer mechanisms

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Continued Use: Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Complaints: You also have the right to lodge a complaint with your local data protection authority.